Retail · A national retail brand
Omnichannel commerce
The retailer wanted customers to shop seamlessly across website, app and stores.
2.1x
online revenue
28%
higher basket size
99.9%
uptime at peak
Client challenge
Separate systems for stores and online meant stock mismatches, lost sales and no single customer view.
Our solution
A unified commerce platform with shared inventory, click-and-collect and a loyalty programme.
Technology stack
Built with
Development process
01
Discovery
Audited existing store and online systems.
02
Design
Designed a single customer journey.
03
Build
Migrated catalogue and stock data.
04
Launch
Launched before the festive season.
Key features
What we delivered
Real-time inventory
Click and collect
Loyalty points
Personalised offers
Store dashboards
Results
2.1x
online revenue
28%
higher basket size
99.9%
uptime at peak
Screenshots
"We finally see one customer and one stock count across every channel."
Client representative
Chief Digital Officer, A national retail brand
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